Does Merchants pay their employees well?

According to anonymously submitted Glassdoor reviews, Merchants employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Merchants. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Merchants?

59% of Merchants employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Merchants 2.5 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Merchants?

Customer Service Representative (22) , Call Center Agent (15) , Call Centre Agent (11) , Customer Service Agent (9) , Call Center Customer Service Representative (4) , Call Center Representative (4) , Call-centre Agent (2) , Consultant (2) , Service Desk Analyst (2)

What are the pros of working at Merchants according to real employee reviews?

"Customer service it is a customer care and assist people" ((in 4 reviews)); "good working environment," ((in 4 reviews)); "Development and opportunities." ((in 3 reviews))

What are the cons of working at Merchants according to real employee reviews?

"There are shifts, salary is low" ((in 10 reviews)); "Very exhausting and long hours" ((in 8 reviews))

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Merchants

Merchants Reviews

3.1

59% would recommend to a friend

(89 total reviews)

54% positive business outlook

Ratings by category

3.1

Culture and values

3.1

Diversity and inclusion

3.0

Career opportunities

2.6

Senior management

2.5

Work/Life balance

2.5

Compensation and benefits

Merchants has an employee rating of 3.1 out of 5 stars, based on 89 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Merchants employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

89 reviews

5.0

27 Oct 2025

Environment

Call center agent

Recommend

CEO approval

Business outlook

Pros

Healthy working environment if you mind your own business

Cons

Working hours are a bit hefty

5.0

8 Oct 2025

Good environment

Call center customer service representative

Recommend

CEO approval

Business outlook

Pros

Always put employees first and consider their mental health

Cons

Not giving potential employees a chance to prove thematically if they didn’t make pass rate. Some people are good in practicals than books

5.0

28 May 2025

Customer Service And Sales Agent

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Transferable Skills Develop strong communication, problem-solving, and persuasion skills. These are valuable across many industries. Entry-Level Opportunities Many roles require minimal experience, making it easy to get started. Often includes on-the-job training. Commission/Incentives (for sales) Opportunities to earn bonuses or commission on top of base salary. Job Availability High demand across industries: retail, tech, finance, etc. Growth Potential Can lead to roles in team leadership, account management, or corporate sales. Interpersonal Interaction Great for people who enjoy helping others and social interaction. Problem-Solving Satisfaction Successfully resolving an issue or closing a sale can be very rewarding.

Cons

Stressful Interactions Dealing with angry or frustrated customers can be emotionally draining. Repetitive Work The job can feel monotonous, especially in call centers or script-based environments. Performance Pressure Constantly monitored KPIs (call time, resolution rate, sales targets) can create pressure. Limited Autonomy Agents often must follow strict company scripts and policies. Variable Pay (in sales roles) Reliance on commissions can lead to inconsistent income. Odd Working Hours May require evenings, weekends, or holiday shifts, especially in global or 24/7 service teams. Customer Misunderstanding or Abuse Not uncommon to be blamed for things out of your control.

Viewing 1 - 3 of 89 Reviews