Does ProtoCall Services pay their employees well?

According to anonymously submitted Glassdoor reviews, ProtoCall Services employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at ProtoCall Services. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at ProtoCall Services?

53% of ProtoCall Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ProtoCall Services 3.1 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at ProtoCall Services?

Clinical Specialist (29) , Crisis and Access Specialist (24) , Crisis Counselor (18) , Care Associate (10) , Clinical Specialist II (5) , Counselor (4) , Call Taker (3) , CAS (2) , Senior Clinical Specialist (2)

What are the pros of working at ProtoCall Services according to real employee reviews?

"Benefits are great." ((in 18 reviews)); "Training is thorough and you will receive intensive support as you move to taking live calls." ((in 16 reviews)); "Friendly coworkers who want to be there for you." ((in 11 reviews)); "Remote position and decent pay" ((in 11 reviews)); "Great people" ((in 11 reviews))

What are the cons of working at ProtoCall Services according to real employee reviews?

"Being that it’s 24/7, not having holidays off is a bummer but you can work to get the holidays you really want off." ((in 5 reviews)); "Many people feel dismissed by leadership and overworked." ((in 5 reviews)); "You earn PTO, but it's hard to get it approved." ((in 4 reviews)); "My morale dropped dramatically after this treatment, I’ve worked in MH my whole life I’ve gotten holiday bonuses from working at the shelter at smaller non profits, but not a large for profit?? Again no employee appreciation for the high level of stress you take on, It’s absurd!" ((in 2 reviews))

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ProtoCall Services

ProtoCall Services Reviews

3.2

53% would recommend to a friend

(156 total reviews)

Phil Evans, MBA

70% approve of CEO

61% positive business outlook

Ratings by category

3.7

Diversity and inclusion

3.6

Culture and values

3.6

Career opportunities

3.4

Senior management

3.4

Compensation and benefits

3.1

Work/Life balance

ProtoCall Services has an employee rating of 3.2 out of 5 stars, based on 156 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ProtoCall Services employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

156 reviews

5.0

11 May 2026

Supportive environment with high-stress crisis work

Crisis and access specialist

Recommend

CEO approval

Business outlook

Pros

Extremely supportive company that stands behind their employees. Flexibility in trading shifts.

Cons

Crisis work is inherently high stress

5.0

10 Jan 2026

A mental health company that’s growing and still tries to do right by its people

Customer relations

Recommend

CEO approval

Business outlook

Pros

Strong medical and dental benefits Excellent mental health and EAP support Leadership understands crisis work firsthand Employees are treated as people, not numbers Supportive culture during life changes Meaningful work that directly supports people in need Solid 401k match and generous PTO accrual

Cons

Rapid growth can create growing pains Processes and systems evolve frequently High responsibility even in non-clinical roles Emotionally demanding field overall

ProtoCall Services Response

The perspective of long-tenured employees carries deep value, especially as we continue to grow. Thank you for taking the time to share what has stood out to you over the years working at Protocall. We are glad your experience reflects our intention to treat people as people, not numbers. Thank you again for all that you continue to do to support our shared mission.

5.0

20 Nov 2025

Incredibly Supportive- makes sense why they’re on the best workplace list

Crisis and access specialist

Recommend

CEO approval

Business outlook

Pros

I love working for Protocall. Not only is the training top notch, but it has helped me in my real life. I’ve become more confident and assertive. I’ve learned so much about myself. The job development and the different teams are just a1. They care about you as an employee and there is room for me to be human here. The flexibility (if you’re good at coordinating your own logistics) is amazing. I can get shifts covered when I can’t come in, I can pick them up virtually whenever I want more. Our consultation makes us stronger and we all have great diverse attributes to bring to the table.

Cons

Sometimes I stay later than I want to because I’m on a call. Not even a complaint tho bc I get overtime lol

ProtoCall Services Response

4mo

Thank you for your review. We are glad to hear that we supported your growth and that you found our training meaningful and impactful. We appreciate you taking the time to share your experience.

Viewing 1 - 3 of 156 Reviews

Jobs at ProtoCall Services

Crisis Counselor - Fully Remote in New Mexico

Crisis Counselor - Fully Remote in North Carolina

ProtoCall Services reviews FAQs

Reviews ProtoCall Services reviews

ProtoCall Services

ProtoCall Services Reviews

Ratings by category

Reviews by job title

Supportive environment with high-stress crisis work

A mental health company that’s growing and still tries to do right by its people

Incredibly Supportive- makes sense why they’re on the best workplace list

Jobs at ProtoCall Services

ProtoCall Services reviews FAQs

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