Does ServiceRocket pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceRocket employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceRocket. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceRocket?

90% of ServiceRocket employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceRocket 4.6 out of 5 for work life balance, 4.7 for culture and values and 4.2 for career opportunities.

What are the top reviewed jobs at ServiceRocket?

Software Engineer (11) , Applications Support Engineer (10) , Support Engineer (10) , Agile Developer (8) , Consultant (8) , Senior Support Engineer (4) , Technical Consultant (4) , Associate Support Engineer (3) , Associate Technical Consultant (3) , Enterprise Support Engineer (3) , Product Manager (3) , Senior Consultant (3) , Senior Software Engineer (3) , Senior Technical Consultant (3) , Technical Support Engineer (3)

What are the pros of working at ServiceRocket according to real employee reviews?

"Great culture and very flexible" ((in 39 reviews)); "Great people to guide you." ((in 20 reviews)); "Amazing work life balance" ((in 14 reviews)); "CEO is friendly and approachable to a certain extent" ((in 11 reviews)); "Other colleagues were 110% down to help whenever you needed it." ((in 11 reviews))

What are the cons of working at ServiceRocket according to real employee reviews?

"Basic salary could be improve." ((in 5 reviews))

What are employees saying about ServiceRocket redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceRocket redundancy and their outlook for job security at ServiceRocket in 2026.

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ServiceRocket

ServiceRocket Reviews

Compare reviews

4.5

90% would recommend to a friend

(183 total reviews)

Rob Castaneda

94% approve of CEO

76% positive business outlook

Ratings by category

4.8

Diversity and inclusion

4.7

Culture and values

4.6

Work/Life balance

4.4

Senior management

4.2

Compensation and benefits

4.2

Career opportunities

ServiceRocket has an employee rating of 4.5 out of 5 stars, based on 183 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceRocket employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

183 reviews

5.0

18 Aug 2022

Open culture, very helpful team and an awesome CEO

Senior support engineer

Recommend

CEO approval

Business outlook

Pros

Cool and amazing work culture. Right from CEO to any Engineer , each and every one is approachable and helpful. Located at a very Prime location in Kuala Lumpur, easy to commute.

Cons

None I could think of.

5.0

3 Apr 2022

Good

Senior consultant ii

Recommend

CEO approval

Business outlook

Pros

1.Good Work Life Balance 2.Good Management

Cons

Not Found anything so far

5.0

23 Apr 2026

A great culture with things to improve

Engineer customer support

Recommend

CEO approval

Business outlook

Pros

After almost 5 years here, I can say: - All the people working here are really nice - You have an awesome work-life balance - Different opportunities to grow technically

Cons

- It's mostly Atlassian-centric. If you don't want to grow in this stack, you will get stuck quickly inside the company. - Improving your salary inside the company is not an easy task - With the latest restructuring, I feel it has lost a bit of its identity (the one I met 4 years ago)

Viewing 1 - 3 of 183 Reviews

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