Question 1

Does Upgrade pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Upgrade employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Upgrade. This rating has decreased by 7% over the last 12 months.

Question 2

How satisfied are employees working at Upgrade?

Accepted Answer

72% of Upgrade employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Upgrade 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

Question 3

What are the top reviewed jobs at Upgrade?

Accepted Answer

Customer Service Representative (19), Software Engineer (12), Supervisor (11), Loan Review Specialist (9), New Account Specialist (9), New Accounts Specialist (8), Senior Software Engineer (7), Collections Specialist (6), Customer Service Representative (CSR) (6), Account Service Representative (5), Loan Servicing Specialist (5), New Accounts (5), Underwriter (5), Analyst (4), Loan Review Specialist II (4)

Question 4

What are the pros of working at Upgrade according to real employee reviews?

Accepted Answer

"Great benefits with 401k plan in the works for 2018" ((in 41 reviews)); "great culture a lot perks" ((in 27 reviews)); "Fully remote and great leadership" ((in 23 reviews)); "good work life balance" ((in 20 reviews)); "Pay is good." ((in 20 reviews))

Question 5

What are the cons of working at Upgrade according to real employee reviews?

Accepted Answer

"Management is poor." ((in 16 reviews)); "The Supervisors are inexperienced and make up answers if they do not know the answer to a questions." ((in 8 reviews)); "If you leave your seat you will be bullied by the best micro managers in the business." ((in 6 reviews)); "everything else, management, unprofessional peers, blatant favoritism" ((in 6 reviews)); "No bonuses at the moment" ((in 5 reviews))

Question 6

What are employees saying about Upgrade redundancies in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Upgrade redundancy and their outlook for job security at Upgrade in 2026.

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Great amenities but tough job in collections

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