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Maple Tech Space

Client Relations Manager

India
₹40,000 - ₹50,000 (Employer provided)

Key Responsibilities

  • Act as the primary strategic point of contact for high-value and enterprise clients.
  • Manage the complete client lifecycle, including onboarding, adoption, retention, and expansion.
  • Build and maintain long-term client relationships through consultative engagement.
  • Identify and execute upselling and cross-selling opportunities within existing accounts.
  • Collaborate with Product, Sales, Marketing, and Support teams to enhance customer experience.
  • Monitor key account metrics such as renewals, retention, and client satisfaction.
  • Handle escalations and resolve complex client concerns in a timely and strategic manner.
  • Maintain accurate CRM records, pipeline tracking, segmentation, and reporting.
  • Provide strategic insights to leadership based on client feedback and market demands.
  • Mentor and guide junior team members in client management best practices.
  • Ensure consistent and professional communication across email, phone, and virtual meetings.

Requirements

  • Bachelor’s degree (Marketing, Business Administration, or related field preferred).
  • 3 to 6 years of experience in Client Relationship Management / Account Management (experience in SaaS products preferred).
  • Strong understanding of customer lifecycle management, renewals, and retention strategies.
  • Experience handling international clients (Canada/US market preferred).
  • Proficiency in CRM tools and customer success platforms.
  • Experience in the real estate industry is an added advantage.
  • Excellent written and verbal communication skills in English (Hindi is a plus).
  • Strong negotiation, problem-solving, and stakeholder management skills.

Work Timing & Location

  • Shift Timing: 06:00 PM to 03:00 AM IST (Canadian Shift)
  • Location: Remote / InfoPark, Koratty, Thrissur, Kerala

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Application Question(s):

  • What's your current CTC?
  • Are you willing to work in a Night Shift? (06:00 pm to 3:00 am IST)
  • How many years of experience do you have?
  • Do you speak English?
  • Are you ok with the budget of 25K to 37K Per Month?

Work Location: In person

Base pay range

The minimum salary is ₹40,000 and the max salary is ₹50,000.
₹40,000 – ₹50,000/mo (Employer provided)
₹45,000
/mo Median
India
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