IT Operations Analyst – Warehouse Operations

IT Operations Analyst – Warehouse Operations Bengaluru, India | Onsite | Full-time | 3+ Years Experience
About the Role
We are a leading global financial institution seeking a detail-oriented and operationally disciplined professional to join our IT Warehouse Operations team in Bengaluru. This role sits at the critical intersection of physical IT asset handling and system-of-record accuracy — ensuring that every hardware movement, from receipt to retirement, is executed flawlessly and reflected precisely in ServiceNow.
This is a hands-on, process-driven role that demands both operational rigour and a collaborative mindset, working across IT, logistics, and business support teams to meet defined service levels and business timelines.
What You Will Do
Warehouse & Inventory Management
Receive, inspect, record, and store incoming IT equipment and accessories with accuracy and care
Execute picking, packing, labelling, and dispatch of IT assets in line with approved procedures
Perform barcode scanning, asset tagging, and reconciliation to ensure correct shipment and tracking
Identify shortages, damages, or discrepancies and escalate to the reporting supervisor without delay
Support laptop and desktop staging, imaging, and basic configuration in accordance with standard operating procedures
Manage ordering and fulfilment of end-user devices including peripherals, monitors, printers, and accessories
Operate manual and powered material-handling equipment such as pallet trucks
Maintain cleanliness, hygiene, and safe storage conditions through routine housekeeping activities
ServiceNow Ticket Management
Create, update, and close ServiceNow tickets related to warehouse operations, hardware fulfilment, asset movements, and disposition activities in line with defined workflows and SLAs
Document ticket details accurately — including request scope, asset information, actions taken, and resolution notes — ensuring a complete and auditable trail
Monitor assigned tickets regularly and provide timely status updates to stakeholders within defined turnaround times
Ensure tickets are correctly categorised, prioritised, and routed per ServiceNow policies and SOPs
Escalate stalled, incomplete, or high-risk tickets to supervisors or resolver groups in accordance with escalation guidelines
Verify all mandatory fields, approvals, and attachments are complete prior to ticket closure
ServiceNow Asset Management
Update and maintain accurate hardware asset records in ServiceNow — including state, sub-state, location, custody, and lifecycle status
Ensure asset records are updated promptly following receipt, deployment, transfer, return, or retirement of IT equipment
Associate asset records to the correct ServiceNow tickets to maintain full traceability between physical actions and system records
Reconcile physical inventory against ServiceNow records and report discrepancies
Support lifecycle events such as repair, redeployment, and disposal by updating records per documented processes
Attach supporting documentation — shipment details, inventory lists, disposal confirmations — to relevant tickets or asset records as required
IT Operations & Service Support
Provide operational support for IT hardware fulfilment and warehouse-related service requests
Act as a coordination point for internal stakeholders on inventory status, order fulfilment, and exceptions
Adhere to defined turnaround times and service level agreements consistently
Support planned change activities to minimise operational and business impact
Compliance, Safety & Controls
Comply with all workplace safety regulations and security controls
Ensure proper handling, custody, and movement of IT assets to prevent loss or damage
Follow established company policies, disaster recovery guidelines, and business continuity procedures
Complete operational reports and documentation accurately and within required timelines
Participate in process reviews and recommend improvements to enhance efficiency, accuracy, and control
Core Warehouse Functions
Inbound Operations — Receiving, verification, asset tagging, ServiceNow asset record creation, and put-away of laptops, monitors, and peripherals to ensure inventory accuracy and traceability
Device Preparation & Deployment — Imaging and configuration of laptops, desktops, and tablets aligned to deployment schedules and standardised builds
Inventory Management & Compliance — Cycle counting, asset tracking across the four-year hardware lifecycle, and controlled ITAD / e-waste processing to meet audit and regulatory requirements
Order Fulfilment — Picking, packing, and shipping of equipment to support new hires, refreshes, and break/fix demand, including ServiceNow Requested Item ticket fulfilment
Returns & Quality Assurance — Receiving returned devices, testing, warranty handling, and routing assets back to inventory, redeployment, or disposition
What You Bring
Diploma or Bachelor's Degree from a recognised institution (preferred)
1+ years of experience with the ServiceNow platform (ITSM, Service Catalog, Workflows)
Prior experience in warehouse operations, logistics, inventory control, or IT asset handling
Working knowledge of inventory and asset management systems and scanning tools
Basic understanding of laptop and desktop imaging and staging activities
Exposure to IT hardware — laptops, desktops, peripherals, networking equipment — is an advantage
Strong attention to detail with the ability to perform repetitive operational tasks accurately
Effective verbal and written communication skills
Willingness to work rotational shifts, extended hours, or weekends based on business requirements