Manager - Operations

About Us

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Key Responsibilities:

Job Scope:

The role involves managing end-to-end warehouse and transportation operations for SL customers, including handling escalation calls, urgent deliveries, and order processing while ensuring smooth coordination with customers and transport teams. It involves effective resource planning, strong working knowledge of Excel, WMS, and TMS, and monitoring KPIs to maintain service quality. The role requires analyzing operational data to identify efficiency improvements, ensuring compliance with customer requirements, and upholding operational standards through excellent communication and management skills.

Responsibilities:

• Manage end-to-end warehouse and transportation operations for SL customers.
• Handle escalation calls, urgent 2-hour and 4-hour deliveries, and order processing activities.
• Coordinate effectively with customers and transport teams through excellent communication and operational management skills.
• Perform resource planning to ensure smooth operational flow.
• Maintain strong working knowledge of Excel, WMS (Warehouse Management System), and TMS (Transport Management System).
• Monitor and track KPIs to ensure operational performance and service quality.
• Analyse operational data and processes to identify opportunities for improving efficiency and productivity.
• Ensure adherence to customer compliance requirements and operational standards.

Experience, Qualification & Competencies

Experience:

4 to 6 years of experience in a Warehouse Operation.

Qualification:

Graduates/Postgraduates Degree from a reputed University/Institute.

Skills and Competencies:

• Strong communication skills (verbal and written)
• Resource management skills
• Analytical skills
• Performance management systems
• Training and facilitation skills
• Accountability and self-management
• Results orientation
• Teamwork and collaboration
• Interpersonal skills
• Negotiation skills