Software Support

About us

Sagar Informatics Pvt Ltd is an IT company located in Noida sec 142. We are customer-centric, challenging, collaborative, and our goal is to offer a suite of software & mobile application development services across various industry verticals. We facilitate the development of an innovation culture. With our breakthrough solutions, businesses can challenge the limits and gain a competitive advantage.

Responsibilities :

• Handle customer support queries and verify issues reported by clients.
• Coordinate with the technology/development team to ensure timely resolution of issues.
• Provide training and demonstrations on various SIPL software solutions to customers and prospects.
• Analyse customer issues and queries to improve response mechanisms and support quality.
• Interact with Product Owners to report defect analysis, testing progress, and product functionality updates.
• Perform software testing activities, analyse test results, and maintain testing metrics.
• Prepare and present detailed test reports.
• Manage and track change requests to ensure timely delivery and implementation.
• Follow up with new and existing clients through emails and calls regarding support, requirements, and business opportunities.
• Maintain regular communication with existing and old clients for relationship management and new requirement generation.
• Send customer satisfaction and completion acknowledgement emails after successful project/order completion.
• Share introduction and marketing emails with prospective clients.
• Demonstrate software features and functionalities to prospective and existing customers.
• API testing using tools such as Postman.
• Work extensively with Microsoft Excel for reporting, analysis, and data handling.
• Be flexible and customer-oriented, with readiness to assist clients beyond official working hours whenever required.
• Required Skills & Qualifications
• Strong verbal and written communication skills.
• Good analytical and troubleshooting abilities.
• Customer handling and relationship management skills.
• Good understanding of software testing and defect tracking.
• Good knowledge of API testing tools, especially Postman.
• Proficiency in Microsoft Excel and reporting tools.
• Ability to manage multiple tasks and coordinate across teams.
• Willingness to learn new technologies and business processes.
• Ability to work in a fast-paced environment with a customer-centric approach.

Preferred Candidate Profile

• Prior experience in software support, implementation, testing, or customer training will be an added advantage.
• Candidates with experience in SaaS, logistics, courier, ERP, or business automation software solutions will be preferred.

Bond Terms & conditions:

• * 1st Month skill evaluation training on candidate's laptop (mandatory for 1st month), You will be eligible for stipend only after successful completion of evaluation training.
• INR 10,000/mo. stipend for six months as a trainee.
• INR 12,000/mo. stipend for the next six months as an On-Job Trainee (OJT).
• After completion of 1 year, you will be employed with a salary of INR 18,000 per month. Job Type: Full-time

Bond : 2 years (two original certificates as bond security)- For Fresher

Job Type: Full-time

Salary: ₹10,000.00 - ₹18,000.00 per month

Working hr : 9:30am - 6:30pm

Job Types: Full-time, Fresher

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Candidates must have good email writing and communication skills(in English). Are you fluent in English (both written and spoken), which is required to handle foreign clients?
• Are you willing to commit to a 2-year bond term? (For freshers)

Work Location: In person