Pros
- low barriers of entry, bilinguals are highly valued
- higher wages in other departments, just sadly not this one
- discounts on gear
- pro deals
- generally respected company with a "household" name both locally and across the outdoor industry
- some paid days to do cool things (only if you're a favourite amongst management)
- free tea and coffee, and occasionally free beer and fruit
Cons
- generally a very unfulling job
- always on the clock: limited lunch breaks, washroom breaks, and must communicate others about this
- arc customers can be super picky, as well as mentally and emotional abusive so answering calls can be traumatic
- lack of transparancy with job advancement opportunities both in the department and around
- management generally has no idea what they're doing
- relatively diverse across the customer service department, but the higher up you go in the hierarchy, the whiter management becomes
- the company a bit game about supporting mental health, but when it comes time to act, can turn a blind eye
- part of a massive international conglomerate
- cool ish company (minus the fact that they literally back the police)
- non local manufacturing for 99% of apparel