What is the hiring process like at BetterHelp?

Flexible work hours, nice immediate supervisors

I was hired for what was advertised as a "contract to hire" position. When I asked about this in the interview, they said contractors are eligible for hire after 3 months. Around 3 months, I inquired about being hired, and was told by my supervisor at that time that this was moved to 6 months. Around 6 months, I inquired again, and was told we were eligible for hire after one year. Around one year, I inquired one final time, and I was told they "don't really do that anymore" for Member Success Advocates. The fact that the time frame kept changing was a major red flag and an even bigger disappointment, but I kept putting up with it since I wanted to stay with the company. By the time I had been there over a year, I felt as though I had wasted that year and that I was (intentionally or unintentionally) strung along. There are little-to-no opportunities for growth. Management has made it clear that contractors do not receive raises. We do not receive benefits. The goalposts for success keep moving; our productivity quotas have continued to increase with no increased financial incentive, and without opportunities to move up. Contractors are promised opportunities for growth and inclusion during the hiring process, but are pigeon-holed into positions that offer little in return. If you are considering working for BetterHelp in any capacity, I would be cautious and get clear answers on what you can expect in terms of upward growth and compensation. If you are applying as a Member Success contractor, ask what you can expect in terms of eventually being hired (if that appeals to you), annual increases, or anything else that may shed a better light on what the reality will be when you are hired. Ask for specific examples of *recent* MSAs who have moved up in the company. Try to read between the lines and beware that the hiring process was, at least for me, highly misleading.

Great flexibility for your schedule and lots of referrals. The ease of the platform is great. Taking notes is easy. The therapist support mostly writes back. This is a great option for someone who is NOT a single income earner dependent entirely on this as a source of income. For example, somebody with an amply employed spouse or partner with health coverage.

The compensation structure is abysmal! The recruiters make you think it's going to be great. They even say you get compensated for no-shows and late cancellations. What nobody tells you is that you will be paid $6.67 for that hour of your time if someone cancels one minute before the start of the session. Or if they cancel the day before, less than 20 hours. I have to account for somewhere between 20 and 30% of my sessions each week to either no-show or late cancel. I schedule 39 sessions per week, which is insane. Even though the client gets charged the same fee, if they no-show, the therapist only gets paid for 15 minutes in the case of a no-show or for 10 minutes for late cancellation. So even when your sessions go over a few minutes or you are doing other things like responding to messages and referrals in between sessions, you're not being compensated for the full work you're putting in. I'm definitely working over 40 hours per week even though I'm scheduling 39 clients. Yet my pay has almost never broken past 30 billed hours in a week. Inability to book regular sessions for clients. They pressure you to respond to new referrals the same day by making it part of your to-do list and then highlighting it the next day if someone sent you a 9:00 p.m. message and you didn't respond the same day. They have no way to mark off days from your schedule so that you are not being bombarded with text messages on the weekend if you are not choosing to work on a weekend. But the absolute biggest complaint is definitely the pay and lack of stability due to such a high rate of no-shows, coupled with the company's choice to not pay their therapists even close to a reasonable amount for missed sessions If your client decides that they are done at 27 minutes of a 45-minute session or at 41 minutes and 16 seconds. That is exactly what you're going to get paid for. However, if the time goes over 45 minutes, you are not getting paid for a moment longer. The recruitment tactics are misleading and predatory. The compensation is exploitative.

Flexible work hours, nice immediate supervisors

I was hired for what was advertised as a "contract to hire" position. When I asked about this in the interview, they said contractors are eligible for hire after 3 months. Around 3 months, I inquired about being hired, and was told by my supervisor at that time that this was moved to 6 months. Around 6 months, I inquired again, and was told we were eligible for hire after one year. Around one year, I inquired one final time, and I was told they "don't really do that anymore" for Member Success Advocates. The fact that the time frame kept changing was a major red flag and an even bigger disappointment, but I kept putting up with it since I wanted to stay with the company. By the time I had been there over a year, I felt as though I had wasted that year and that I was (intentionally or unintentionally) strung along. There are little-to-no opportunities for growth. Management has made it clear that contractors do not receive raises. We do not receive benefits. The goalposts for success keep moving; our productivity quotas have continued to increase with no increased financial incentive, and without opportunities to move up. Contractors are promised opportunities for growth and inclusion during the hiring process, but are pigeon-holed into positions that offer little in return. If you are considering working for BetterHelp in any capacity, I would be cautious and get clear answers on what you can expect in terms of upward growth and compensation. If you are applying as a Member Success contractor, ask what you can expect in terms of eventually being hired (if that appeals to you), annual increases, or anything else that may shed a better light on what the reality will be when you are hired. Ask for specific examples of *recent* MSAs who have moved up in the company. Try to read between the lines and beware that the hiring process was, at least for me, highly misleading.

## A Rewarding Experience: A Therapist's Review --- As a **therapist** working for this company, my experience has been genuinely **rewarding**. The work environment provides everything I need to focus on my clients and grow professionally. One of the most significant benefits is the **consistent caseload availability**. I never have to worry about gaps in my schedule, which allows me to maintain a steady and impactful practice. Furthermore, the **scheduling flexibility** is exceptional and truly works for my personal needs and lifestyle. It's a huge plus to be able to shape my work week in a way that prevents burnout and keeps me feeling fresh for my sessions. Finally, the **credentialing process was remarkably smooth**. This often-stressful hurdle was handled efficiently and quickly, which meant I could focus on my core mission—serving the community—with minimal delay. Overall, the support, flexibility, and streamlined operations have created an environment that has maximized my **capacity to serve the community**. I highly recommend this company to other therapists looking for a supportive and efficient place to practice.

I really have no advice for management.

Work from Home, they provide referrals

Worst pay anywhere, constantly hiring new therapists so you get fewer referrals, constantly changing pay structure so you earn less for written words

Flexible work hours, nice immediate supervisors

I was hired for what was advertised as a "contract to hire" position. When I asked about this in the interview, they said contractors are eligible for hire after 3 months. Around 3 months, I inquired about being hired, and was told by my supervisor at that time that this was moved to 6 months. Around 6 months, I inquired again, and was told we were eligible for hire after one year. Around one year, I inquired one final time, and I was told they "don't really do that anymore" for Member Success Advocates. The fact that the time frame kept changing was a major red flag and an even bigger disappointment, but I kept putting up with it since I wanted to stay with the company. By the time I had been there over a year, I felt as though I had wasted that year and that I was (intentionally or unintentionally) strung along. There are little-to-no opportunities for growth. Management has made it clear that contractors do not receive raises. We do not receive benefits. The goalposts for success keep moving; our productivity quotas have continued to increase with no increased financial incentive, and without opportunities to move up. Contractors are promised opportunities for growth and inclusion during the hiring process, but are pigeon-holed into positions that offer little in return. If you are considering working for BetterHelp in any capacity, I would be cautious and get clear answers on what you can expect in terms of upward growth and compensation. If you are applying as a Member Success contractor, ask what you can expect in terms of eventually being hired (if that appeals to you), annual increases, or anything else that may shed a better light on what the reality will be when you are hired. Ask for specific examples of *recent* MSAs who have moved up in the company. Try to read between the lines and beware that the hiring process was, at least for me, highly misleading.