Pros
***Specific to the Imaging Support Department***
- Management is flexible and reasonable, willing to work with employees' actual lives
- no micromanaging if you do your job well, no harsh quotas to meet
- decent support system for people learning/training
Cons
- difficult to move up, tier advancement system is just broken, not much room to move up out of support anyway, only path up is lead tech or supervisor and turnover there is virtually nonexistent
- previously was WFH, policies changed and it's hybrid now, 3/5 days in office
- many executive positions have been changing frequently, I've seen 3 CEOs in my time here. doesn't instill confidence.
- Customer resources are somewhat lacking compared to other companies, we're often citing videos that a 3rd party made years ago, or outdated docs/training videos for older versions of the software. makes support difficult.
- backend systems for ticketing, device lookup, etc. are a mess; in theory they're being fixed and unified but there's about a dozen tools/databases/websites/portals for day to day and HR related tasks.
