How do employees feel about Massage Envy's policy around taking breaks?

Tips are great, clients are consistent, pay is fair (base pay plus commission) and you get your breaks, management is flexible with your schedule and preferences

Limited turnover time, no time to prepare for your shift before hand

Excellent atmosphere, and supports well being

Not paid if client does not show, expected to wash and fold laundry, clean break room, very little time for a short break between clients when scheduled 15 min apart, but doable with time management.

Frequent free massages, learning experience, clear sanitation efforts, good support to newer MTs who are coming out of school with no clientele- their schedules made per their preference for type and body issue of massage, clean ready rooms, flexibility of sched and breaks system. I would recommend MTs applying as a first job in the field or for someone who just wants to show up and not manage their own clientele.

The sales aspect was stressful and left staff feeling guilty for "ruining" the relaxation of guests. The mandatory membership pushing and using what they perceived to be a collection of health info for their session "against" them and holding their payment method from them while doing so is blatant harassment as a business model. It really only becomes such an issue when the situation is something like a teacher got gifted a massage from their entire class and will never be able to afford the membership. But those types of customers were very clearly frustrated by the sales aspect and the "3 no's" requirement was enforced by owners hanging around in earshot and threatening to fire front desk personnel for not follow protocol or being "too easy" on the customer. It's also very awkward that they enforce following a memorized script and at times up to 3 "guests" come out at the same time to see their massage therapist do their gimmick with the booklet and then a robotic chorus of front desk people reciting the exact same worded script about the membership to their sleepy-eyed guest. One major downside for physical health of the staff is there was forced standing on concrete floors for 8 hour shifts. Also you cannot choose your schedule and may be forced to work at 7am after closing 11p the night before. Do not expect a relaxing work environment at this place.

Good education provided by skincare companies…good customers

Working under management that lacks experience, knowledge, ethics, and even breaks company policy can be incredibly frustrating and demoralizing. It creates a toxic environment where good employees feel unappreciated, unsafe, and unsupported. It’s not just a “bad fit” — it’s a breakdown of trust and professionalism. That kind of leadership doesn’t just damage morale, it also risks the company’s reputation and legal standing… From what should be a peaceful, relaxing spa atmosphere to something that smells like a mix of a food court and a di……. That completely ruins the whole experience — especially if customers are expecting tranquility and calm, not greasy food smells or overwhelming scents.

Good place to work that contains all you need to work efficently

Relies heavily on tips from clients, you schedule is not always definite neither is the money. Long hours of labor with little breaks to recover

Easy interview process cozy atmosphere

Treated like your guarded in a prison aka a ton of micro managing and long story short extremely high expectations for 12$ an hour oh and your “commission is only 5$ a sale “ lol what a joke , and dear God please don’t show up 5 min late or ask to smoke you are sent to solitary confinement aka a room full of tension and belittling. You’re supposed to have one break but Good luck actually receiving one ! Not worth your energy.

Good environment Not busy Easy job

Customers can be difficult Mostly minimum wage Short breaks

Constant influx of clients at the location I formally worked. Great tippers because I was in an amazing area. You really feel your work is appreciated. Managers were flexible with your schedule.

Easy to overwork yourself. Listen to your body and be smart with your breaks