Pros
- Fun, engaged, and talented coworkers in the store - The guests are fantastic as far as retail shoppers go
Cons
- Disastrous AI-assisted ordering and planogramming - Feedback is discouraged unless it is adequately sycophantic - Not an environment welcoming to creativity or innovation - Corporate leadership shows favoritism amongst their peers which creates a siloed and uncooperative work environment - Corporate’s playbook to solving any and all issues starts and ends with “just raise the prices, our guests will pay it” - To borrow a term from the digital landscape, Plum Market is undergoing rapid enshittification; evinced by Plum’s terrible decision to rework their loyalty program to benefit fewer guests on average, weekly sales miscommunications, and often outright negligence in delivering the advertised special pricing in their flyers - Plum as a brand is looking to undergo massive growth in the next 5-10 years; to become a national grocery chain. In that pursuit, they’re destroying the identities of their individual stores to achieve sterile conformity