Pros
diverse cruise Itineraries; excellent health/medical benefits; schedule is by shift bid; the training class is great; end of year bonus is still given
Cons
Management-needs improvement(how and what they communicate to employees-sometimes too condescending); Marketing(sends out misleading advertisements every month--it gets the phones to ring but not to result in sales-too often leads to complaints); don't allow sales agents to automatically give or apply a sale offer to the guests--they have to ask for it; Technology(systems are always on the fritz); Time Off(no true work/life balance); no longer a great place to work; too much micro managing; the bonus incentives are no longer offered; as with all companies, they manipulate calls and routing them to sales associates(so some will have better outcomes and higher revenue over others); constantly finding ways not to pay out commission