9am.health interview questions

It seemed like a great opportunity turned into a very terrible experience. After two interviews I was initially told they’re going in a different direction- ok, no worries. They listed some reasons mostly around the systems that they use. From there they reached back out to me weeks later saying they wanted to meet with me more and then proceeded to go on multiple interviews- the final in which I wasn’t aware that I would be walking literally 4 miles of walk and talk interviews on a very hot day. I was dodging cars, walking in the middle of the street, passing construction workers and it was extremely difficult to present well.

I interviewed for a Client Success role at 9AM Health and unfortunately had a very disappointing experience with the interview process overall. The process was extremely long and drawn out. I went through at least four interviews, including a detailed PowerPoint/case study presentation that required a significant amount of unpaid personal time and preparation. The final interview alone took weeks to schedule because I was told they wanted me to meet with upper leadership (VP/CEO level). However, when the interview finally happened, that person was not even present, and I ended up interviewing with someone I had already previously interviewed with. That immediately made me feel like the interview could have been completed much earlier instead of dragging the process out for weeks. During the final interview, I was also asked about an Excel/data assignment that I genuinely did not realize was attached due to technical issues opening the file on my laptop. At the time, I explained that I never saw the spreadsheet and only saw the case study assignment. After the interview, I went back, opened the attachment from another device, realized what had happened, and immediately emailed to clarify and apologize for the misunderstanding because I did not want it to appear as though I was being dishonest. Unfortunately, I never received a response to that clarification email. The next communication I received was simply that they decided to move forward with another candidate. What makes this more frustrating is that I actually felt very confident throughout the process. The interviews went well, the presentation went well, and I truly believe I would have excelled in the role. However, it honestly felt like the misunderstanding regarding the Excel attachment overshadowed everything else, despite it being an honest mistake that I immediately took accountability for once I realized it. At the end of the day, what is meant for you will be for you. But I do think companies need to reevaluate these excessive interview processes and the amount of unpaid work being required from candidates. Four interviews, scheduling delays, presentations, assignments, and additional data exercises is a lot to ask of people who are actively working full-time jobs and balancing real life responsibilities.