The interview process began with a phone screening, then moved into a video meeting where a take-home exercise was given, after the take-home was reviewed there was an additional panel interview and a final interview with a Support Manager.
Interview questions [1]
Question 1
Q: Tell me about a time you had to had to deliver bad news to a customer?
Don’t want to go much detail but I was not having a good experience with the interviewer. Not sure whether all their recruiters are the same. But I’d say she’s the least professional compare to other companies I’ve been interviewed.
I applied through a staffing agency. The process took 2 weeks. I interviewed at ActiveCampaign (Dublin, Dublin) in Oct 2021
Interview
- call from HR person: was very short, 10 min maybe. It seemed a bit rushed.
-Mock ticket: they will send you an exercise where you have to basically download their trial and try and find solutions to the problems the customer in the mock ticket describes. I spent quite some time going through their help pages. But I guess you really get an idea about their product and what you will be dealing with.
- call with 2 different managers, 30 min each and 2 product coaches also 30 min: they were all easy to talk to, especially the two coaches were really engaging and seemed happy to meet me
What annoyed me was that I never heard back from them personally. They never sent me a reply with feedback. I got a call from my recruiter (that had arranged the application etc) who told me that they won't send me an offer.
Interview questions [1]
Question 1
How do you feel about KPIs? What would you do if you can't reach your targets?
What do you do if you have no wifi on your mobile phone? What steps would you take to fix it?