I applied online. The process took 4 weeks. I interviewed at Air Canada (Vancouver, BC) in Nov 2016
Interview
I got a phone call in 2-3weeks. asked if i have 10-15m to talk. It was a phone interview.(simple questions about my previous experience,how much i know about job post..) and then they set me a face 2 face interview. Simultaneously I got an email for online assessment. 2day after(before the interview) I got another call for arranging language tests. Waiting for result.
Interview questions [1]
Question 1
Q: Why do you want to work for Air Canada?
Q: Tell me about difficult situation or customer from your previous job.
Q: Your organization skill
Q: Role playing (Honeymoon trip. Couple had separated seats. How will you deal with it?)
Initial phone interview followed by an email personality and compatibility assessment, Once you are hired they schedule phone interviews to verify your language skills that are on your resume, so be prepared for that. Overall it is a pleasant and straightforward process, much like any big corporation.
Very easy and straightforward interviews. Your hiring is conditional on the language assessment you need to take during your training and it needs to match your resume, so be mindful of that. Initial email, one assessment, one phone interview. They hire volume not quality for entry level positions.
I applied online. I interviewed at Air Canada in Sept 2023
Interview
Interview process was very professional, unbiased, conducted by an Air Canada recruitment specialist. Was contacted to schedule an interview, then a language assessment was done to complete the application, received a call back with the initial job offer, then onboarding.
Interview questions [1]
Question 1
How would you handle a call from a customer where English or French isn't their primary language (essentially language barriers).