I applied online. The process took 3 months. I interviewed at Air Canada (Calgary, AB) in Sept 2016
Interview
You MUST bring ALL document they request to the interview(usually in a hotel near your local airport) if not you will be requested to leave.
Then you will be invited into a big room for a 1 to 1 personal interview which there are around 10-15 interviews are happening around you in the same room. (So it will be a bit noisy)
In case you passed this first interview which you will be notice right away, the interviewer will bring to to a waiting room tomorroare aniyher group interview usually with 2-3 other candidates together. You 3-4 people have to work as a group for some senario and team work questions.
And if you still can stay in the group, your next step will be medical check. They will book you a different date to come back for a 30-45 minutes full body check up(no preparation needed). However, they will contact you back doesn't matter you are hired or not.
Interview questions [2]
Question 1
Give me an example how to handle a very arrogant/high demand customer and you were successful.
Fair but alot of questions. Be prepared with many scenarios that demonstrates customer service and your ability to react to emergencies. Being friendly and dress appropriately is also very important
The interview process comprises an initial group meeting with all applicants, followed by a concise overview of Air Canada. Subsequently, the larger group will be segmented into two or three smaller units for individual interviews. These interviews are designed to assess your interpersonal skills, cognitive processes, and professional bearing. You will be presented with a scenario for discussion, followed by a video analysis focusing on a flight attendant's actions, requiring you to evaluate their appropriateness.
It was a great experince doing an interview, even though I didn’t make the cut during the last interview for Air Canada. Overall it was a great journey. It does bring my hopes up because I lasted till the finals.