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      Air Canada

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      Air Canada interviewsAir Canada Temporary Customer Sales and Service Agent interviewsAir Canada interview


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      Temporary Customer Sales and Service Agent Interview

      13 Dec 2017
      Anonymous employee
      Richmond, BC
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 1+ week. I interviewed at Air Canada (Richmond, BC) in Nov 2017

      Interview

      Online application, phone interview, language test, face to face interview. Because temp, 4 days classroom training with some on the job training sprinkled in. Pre-training checklist requires you to do things on your own time before training. Homework AND online training modules to do at home while in training. Couple of basic tests done through out training.

      Interview questions [7]

      Question 1

      Why do you want to work at Air Canada?
      1 Answer

      Question 2

      Give an example of working with an irate customer and how you handled the situation
      Answer question

      Question 3

      What does teamwork mean to you?
      Answer question

      Question 4

      Give an example of a time you had a teammate that wasn’t contributing to the task. How did you deal with this situation
      Answer question

      Question 5

      Language test: What type of person do you think should have this job?
      Answer question

      Question 6

      Language test: What type of tasks does this job entail?
      Answer question

      Question 7

      Give an example that you exceeded the expectations put on you.
      1 Answer
      1