Initial phone interview followed by an email personality and compatibility assessment, Once you are hired they schedule phone interviews to verify your language skills that are on your resume, so be prepared for that. Overall it is a pleasant and straightforward process, much like any big corporation.
I applied online. The process took 3 weeks. I interviewed at Air Canada (Toronto, ON) in Nov 2015
Interview
It was a long process comprised of phone interviews, online assessments, language assessments, face to face interview and four days of intense training with an 80% pass mark required to proceed with a temporary employment.
Interview questions [1]
Question 1
Tell us about a situation when you had an angry customer, how did you handle it?
What's your point of weakness?
Tell us about an achievement you're proud of.
Why do you want to join Air Canada?
Very easy and straightforward interviews. Your hiring is conditional on the language assessment you need to take during your training and it needs to match your resume, so be mindful of that. Initial email, one assessment, one phone interview. They hire volume not quality for entry level positions.
I applied online. I interviewed at Air Canada in Sept 2023
Interview
Interview process was very professional, unbiased, conducted by an Air Canada recruitment specialist. Was contacted to schedule an interview, then a language assessment was done to complete the application, received a call back with the initial job offer, then onboarding.
Interview questions [1]
Question 1
How would you handle a call from a customer where English or French isn't their primary language (essentially language barriers).