I applied online. The process took 1 day. I interviewed at Alorica (Simpsonville, SC)
Interview
Laptop Support: You will be helping with Tablets, PC (AIO), Printers and Laptops. You will do the basic keyboard test and personality test. There will also be a "how would you handle this call" assessment. You sit down and speak with a recruiter who will explain what the job entails. After this it will be a question and answer process. If acceptable, you will be scheduled to meet with a supervisor in the department you will be working. Laptop department takes a test regarding technological ability (kind of like a short exam). Supervisor will review your answers and ask questions, just like the recruiter does to see if you are a good fit. Supervisor and Recruiter will discuss whether to hire you or not. You will most likely find out before you leave.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with an irate customer? How did you deal with this customer and when would you chose to involve your supervisor?
I applied online. The process took 1 day. I interviewed at Alorica (Tucson, AZ) in May 2019
Interview
It was fairly easy they take you to do a typing taste and once you pass they’ll set you up for an interview with a hiring manager. Questions were fairly simple and easy once you’re done they’ll make you do some computer work for the hiring process.
I applied in-person. I interviewed at Alorica (Tulsa, OK) in Nov 2016
Interview
Very professional, organized, quick, easy and the staff was really helpful with any questions or concerns about the positions that the company offers along with the benefits and the schedules
Interview questions [1]
Question 1
Tell us a time where you had to take care of an customer requesting a supervisor
I applied online. The process took 5 days. I interviewed at Alorica (Jacksonville, NC)
Interview
Make sure to dress professional
Went into building and signed in
HR had me talk about myself and role play.
Was interviewed by 3 people total
Have to fill put paperwork on computer
Very quick process
Remember to bring 2 forms of i.d