There were many steps in the interview process. First, I had to submit an application on their website. Next, there was a 30-minute phone interview with an HR representative. After that, they scheduled a more in-depth phone interview. Next, I spent a day on-site completing a series of 2-person behavioral interviews, a mathematical/problem-solving skills test, a multiple-choice personality test, and then a 3-part roleplay over the phone. From my understanding, the events that I completed in the all-day visit sometimes occur over a series of on-site visits.
The first phone interview was pretty basic and the HR representative asked about my work/education experience. The second phone interview was behavioral and also involved questions about my past experience. The behavioral interviews were fairly typical and questions were mostly structured in the "Tell me a time..." format. Be sure to have questions to ask at the end of your interviews! The interviewers seemed friendly, proud of their work, and somewhat laidback. At the same time, it did seem like the people had issues finding a work/life balance.
The mathematical test included basic math and was mainly related to pricing, and scheduling/orders. There were also a few questions that involved the use of tables/graphs and extracting relevant information from them. The personality test assessed work styles, values, etc.
For the first part of the role play, I had to create a production schedule for the day. The second part simulated a meeting in which I needed to address a difficult employee that transferred to my factory and was not willing to help other employees because he felt the tasks (which were actually included in his job description) were below his position as a mechanic. The third part of the role play required me to read email memos and decide what information I did/did not want to share with 2 of my employees in a meeting and also involved mediation/conflict resolution involving issues between their two departments. The role play was my least favorite part of the interview process and I felt it was somewhat awkward and forced.