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      Customer Service Representative Interview

      2 Jun 2025
      Anonymous interview candidate
      Grand Rapids, MI
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 5 weeks. I interviewed at ArcSite (Grand Rapids, MI) in Apr 2025

      Interview

      I did a total of 5 interviews for this position. It took a total of 4 hours over 5 weeks. After having a very successful set of interviews, the CEO decided to reverse course on the position and dissolved the position I was interviewing for. It was a horrible experience. I understand that things change, but they should have made the choice much earlier in the process.

      Interview questions [1]

      Question 1

      Although I was interviewed 5 different times, I was repeatedly asked to share my background. It made me feel like their teams did not communicate well with on another. Responding to the same question over and over is a waste of interview time for both parties. That information should be captured in notes and passed on to the next set of interviewers so more time can be spent on real questions.
      1 Answer
      4