I applied in-person. The process took 2 weeks. I interviewed at Avance Care (Durham, NC) in Apr 2024
Interview
Simple interview, asking about past experiences and strengths & weaknesses. They asked situational questions on how to come up with solutions on the fly and asked for my knowledge regarding insurance companies.
Interview questions [1]
Question 1
Tell me a time where you handled a situation with an upset patient.
Had the usual screening before the initial interview. Was told that the interview would be with the manager and VP. Was not informed that the interview would involve up to six individuals, IT and non-IT.
Applied to work in Charlotte but was told that training was required at Durham, 4 hours of driving everyday to and back for the next several weeks, no mileage reimbursed.
Position fully stated HYBRID, but was told that I would be required onsite everyday. Asked and was told that existing employees would be HYBRID. So only new people hired would not be HYBRID. Very dishonest posting with bait and switch tactics.
Interview questions [1]
Question 1
Physicians and nurses are extremely demanding and need help right away without question. How comfortable are you working in this environment?
It was a very good screening experience. First, there was a phone screening followed by a Zoom interview with three employees. Lastly, an in person interview with the entire HR team.
Interview questions [1]
Question 1
A lot of situational questions. One question I can recall is: Tell me about a time when you were able to address challenges with employee engagement?