Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Aviva

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Aviva reviews | Aviva jobs | Aviva salaries | Aviva benefits
      Aviva interviewsAviva Customer Service Representative interviewsAviva interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Representative Interview

      26 Apr 2025
      Anonymous employee
      York, England
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Aviva (York, England)

      Interview

      Virtual interview with competency based questions. Specific examples needed to link to competency questions. Role play undertaken. Interview process Lasted around one hour. Interviewers friendly and put you at ease.

      Interview questions [1]

      Question 1

      Why do you want to work for Aviva
      Answer question

      Other Customer Service Representative interview reviews for Aviva

      Customer Service Representative Interview

      13 Aug 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Aviva

      Interview

      The interview process was good. The girl I spoke to was kind, they asked me standard questions for a normal interview. The process was nice and smooth. Didn't have any problems with that.

      Interview questions [1]

      Question 1

      Why I've chosen to apply for this role
      Answer question
      1

      Customer Service Representative Interview

      7 Apr 2025
      Anonymous interview candidate
      Norwich, England
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Aviva (Norwich, England)

      Interview

      Very long, there were many stages. The day was very chaotic and unorganised. -Introduction presentation. -Sitting in the call centre shadowing for an hour. -Typing test (they use a website from google). -Strength based questions. -Holiday Task.

      Interview questions [1]

      Question 1

      How do you deal with an upset/angry customer?
      Answer question

      Top companies for "Compensation and Benefits" near you

      avatar
      CSAA Insurance Group, a AAA Insurer
      3.9★Compensation and benefits