The telephone interview lasted approximately one hour and was conducted in English. The HR lady was extremely nice and led a good conversation. It was helpful to have researched the company and know about its brands and competitors. Situational questions were also asked, such as "tell me about a time when..." Overall, it was a very pleasant discussion.

The interview was not difficult and the recruiters seemed nice enough, but their entire operation was plagued by disfunction. BAT appears to be running their U.S. recruiting out of Costa Rica. They said their process is broken down into four steps: a pymetrics assessment, an interview with a recruiter, an interview with the hiring team, and a final assessment. From the beginning there was chaos. After completing the pymetrics assessment I was placed on two different recruiter's lists. The first recruiter that reached out interviewed me for the wrong position. I had applied for law and external affairs, but I was being interviewed for a production job. However, since it was the first interview many of the questions were simply basic "get to know you" questions. It wasn't until the final two or three questions that something seemed off. The second recruiter reached out around a week later. I assumed that I had made it to the next stage in their process. However, as soon as we began to speak it became clear it was the exact same interview. The second recruiter checked and sure enough they had made a mistake and interviewed me for the wrong position in the management program. They said they would simply carry over my answers from the first interview. However, since my first interview was for a production process position, they didn't have my answers for the job I actually applied for. I received a boiler plate rejection letter two days later with most of the empty fields blank. The letter was from BAT, not one of the recruiters, and the position I was rejected from was blank. Because there was so much confusion in their process and I wasn't sure if I was being rejected from the production job or the legal job, I reached out for clarification. My email was ignored.