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      BMO US

      Part of BMO Financial Group

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      Service Manager Interview

      24 Nov 2013
      Anonymous interview candidate
      Mundelein, IL
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at BMO US (Mundelein, IL) in Nov 2013

      Interview

      Applied online and about a week later received email from the recruitment network requesting a phone screening. This portion of the interview process was all done by email. The recruiter (from a third party vendor - aonhewitt) gave her availability and I replied back and she confirmed. After the initial phone interview, which consisted of the usual behavioral questions, she informed me she would forward her notes to the hiring manager. If he was interested, he would contact me. The recruiter was friendly and helpful. She let me know that if I was invited to interview with the manager the questions would be more of the same, but more aggressive. I did get that second interview, and had a great rapport with the branch manager, but did not get the position. The interview lasted an hour and was more behavioral questions (i.e. specific examples of what you did or how you've handled past experiences). They do NOT want to hear what you WOULD do. Both the recruiter and the hiring manager were very truthful in that they both told me there were several candidates for the role and many internally. I did appreciate this information. Overall, the experience was positive and I will continue to seek other positions within this company.

      Interview questions [1]

      Question 1

      How did you handle an employee who did not like you or was difficult?
      Answer question

      Other Service Manager interview reviews for BMO US

      Service Manager Interview

      10 Jan 2018
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at BMO US

      Interview

      First interview is with corporate recruiter by phone takingg 20-30 minutes. If the recruiter thinks you are a good fit, then she will forward your info to hiring manager. Be prepared to give specific examples when answering the questions.

      Interview questions [1]

      Question 1

      What is your management style?
      Answer question

      Service Manager Interview

      21 Sept 2015
      Anonymous interview candidate
      Schaumburg, IL
      No offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 8 weeks. I interviewed at BMO US (Schaumburg, IL) in Jul 2015

      Interview

      First there was a phone interview with a recruiter, who asked questions about why you wanted to work for the company, what is your experience, basically going over your resume. The next step was an interview with the hiring manager, and it may or may not be accompanied by an assistant manager if they have one. The hiring manager will ask behaviorial questions, "tell me about a time, or give me an example of your experience and how you handled it" they are looking for exact situations, what you did , and how it was resolved. The hiring manager may have you meet with their manager, the market manager. Then you wait to see if the recruiter calls you back for an offer or you get rejected by email.

      Interview questions [2]

      Question 1

      Describe a time when you had to have a difficult conversation with a customer or coworker informing them that you were not going to meet their expectation.
      Answer question

      Question 2

      When working with a high volume of customers you have a limited time to establish rapport. Describe a time when you established rapport with a customer under these circumstances.
      Answer question

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