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      BNY

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      Customer Service Representative Interview

      7 Nov 2014
      Anonymous employee
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at BNY

      Interview

      A lot of behavior based questions. Some are expected as with any interview, but theirs is an overkill. You must sign in with security desk before being escorted to HR. During the interview, be candid open and honest about your experience and expectations; always is best policy. The interview itself will be pretty brief.

      Interview questions [1]

      Question 1

      Any behavioral question is unexpected. You can't really prepare for those. My advice is to just be yourself.
      Answer question

      Other Customer Service Representative interview reviews for BNY

      Customer Service Representative Interview

      20 Oct 2025
      Anonymous interview candidate
      New York, NY
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 days. I interviewed at BNY (New York, NY) in Sept 2025

      Interview

      The interview process was fairly simple, consisting of easy questions that I was able to answer confidently. However, after completing the initial steps, the company stopped responding entirely, effectively ghosting me and leaving the process unresolved despite my follow-ups.

      Interview questions [1]

      Question 1

      One of the questions they asked me was about my experience managing high-volume customer interactions and how I handle challenging or upset customers.
      Answer question

      Customer Service Representative Interview

      2 Jul 2025
      Anonymous employee
      Lake Mary, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at BNY (Lake Mary, FL)

      Interview

      The interview process for the bank of New York Mellon was great. Friendly and efficient agent who were able to answer all of my questions. Timely responses to questions and feedback. I would do it again

      Interview questions [1]

      Question 1

      How do you handle conflict in the workplace
      Answer question

      Account Manager Interview

      28 Nov 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at BNY

      Interview

      Interviewers were friendly, misleading almost to the point of offering the job in Interview. Was told I'd hear back by a certain date (a week later.) No outcome by that date, was then ghosted. They offered another candidate the role and provide no feedback.

      Interview questions [1]

      Question 1

      They asked me to keep BNY as my first choice after they were informed I was involved in other processes..
      Answer question

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