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      Service Delivery Manager Interview

      28 May 2021
      Anonymous employee
      Hyderābād
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Backbase (Hyderābād) in Apr 2021

      Interview

      The overall interview process is designed in quiet unique way (especially the "Business Case Presentation" round) that gives you a short experience of working in Backbase giving you a chance to interact with the friendly and welcoming Backbase interview panelists who are very much interested in finding out how best you can render your skills and service towards their organization in future. If you are confident and answer the questions straight forward using the best of your knowledge and experience then you definitely have high chances of getting selected.

      Interview questions [4]

      Question 1

      What is the significance of SLAs in the Service Industry and are they important?
      Answer question

      Question 2

      For setting team performance appraisal goals what are the various parameters you would consider ?
      Answer question

      Question 3

      What ideas do you have in order to bring changes or value adds in the service delivery as a whole ?
      Answer question

      Question 4

      What is the approach you would take to manage any team conflicts ?
      Answer question