First you do a phone interview. After that, they make you give them all your personal information. So they can do a background check et cetera before they hire you..Then they give you the most random test that literally has NOTHING to do with customer service. And then They wasted your time for a good hour in person where they mostly talk about themselves and how great they are and how great their team is. Then they say they may or may not invite you back to do an unpaid working interview. Also, If you're looking for a company with benefits this is not it.