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      Customer Success Manager Interview

      22 Sept 2021
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      The process took 3 months. I interviewed at BetterUp in Sept 2021

      Interview

      When I first talked to the recruiter I wasn’t a good fit for the original position because I didn’t have the experience, which is fine. He let me know another position would be opening up and the team thought I would be a great fit for it. I waited close to three months for it to open up and I was one of the first people he called. They were all excited for me to interview. I interviewed with the hiring manager in a couple of days from the phone call. Both him and my recruiter were awesome. I got the call that I was being passed up because someone was found that had a bit more experience. I understand that as well but I felt like it was a wash for me. I was really excited for the entire process and hopefully working at the company. It wasn’t a awful experience and I appreciate the feedback. The only thing that was bad was the long time I waited and then to be let go after the first interview.

      Interview questions [2]

      Question 1

      What made you look at BetterUp?
      Answer question

      Question 2

      Tell me your story and what isn’t on your resume.
      Answer question
      2
      avatar
      BetterUp response
      4y
      We are so sorry that you did not receive an update sooner. It is absolutely our goal and best practice to get back to every candidate in a timely manner. We do send final touches from our applicant tracking system, and that could sometimes land in the Spam Folder as we've noticed with several of our candidates. Regardless, we value your feedback and for surfacing what we know is always the right thing to do -- value our candidates every step of the way. Thank you and wishing you all the best.

      Other Customer Success Manager interview reviews for BetterUp

      Customer Success Manager Interview

      25 Jul 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at BetterUp

      Interview

      The interview process took nearly two months and it was all over the place. I had multiple recruiters telling me different information on how many interview rounds I would go through and one interview was scheduled to be virtual but ended up being in person, which required me to travel out of state to meet with the executive for a CSM role I would have been working in NYC for. Fortunately I enjoyed talking to each individual I had an interview with but the amount of time and energy I spent preparing, researching, and actually interviewing was the most extensive I’ve been through. The hiring manager took a vested interest in me and even prepared me for the final interview with the co-founder. This stage felt unnecessary as this position was not a leadership or people leading role and could have ended with the 5th round. Ultimately I did not receive an offer, which was very shocking as each interview I felt like I could not have done anything differently to prepare, research and practice potential questions. For future recommendations I would cut this interview process down to 3-4 stages as this is more the norm and have a faster timeline as to respect the candidates time and efforts.

      Interview questions [1]

      Question 1

      What is an example of failure that you learned from?
      Answer question
      2

      Customer Success Manager Interview

      12 May 2025
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied through other source. I interviewed at BetterUp (London, England) in Apr 2025

      Interview

      I had a really great and pleasant Interview during the preliminary stages. I was even sent a calendar invitation to add my availability for the next stage. After I gave my availability, I was completely ghosted. I sent a follow up email but no response. It was the most bizarre and disappointing experience I’ve ever had. This has never happened to me before in all the years I’ve worked In this industry. Perhaps I was ghosted because I mentioned I was a woman of colour and Neurodivergent.

      Interview questions [1]

      Question 1

      Tell me about your experience
      Answer question
      1

      Customer Success Manager Interview

      20 May 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at BetterUp in Apr 2025

      Interview

      Approached by an internal recruiter on Linkedin. Spoke to the internal recruiter, then spoke to hiring manager. Unsure of what the rounds beyond this. The questions were quite generic and linked to the job description.

      Interview questions [1]

      Question 1

      What mindset will you bring to the role? Tell us about a time that you successfully impacted a client.
      Answer question