I applied online and got an email the next day setting up a phone interview. The phone interview lasted about 20 minutes and had very basic questions. Nothing too difficult. At the end of the phone call we set up a time for me to come into the office for an in person interview. I took a quick IQ test and then I met with fellow Account Managers and had the opportunity to ask them questions while they also interviewed me. Once again normal interview questions--nothing too out of the ordinary and a very relaxed environment. It lasted about an hour. I received an email for a second interview. At this interview I met with people from other departments in the company. They reviewed my resume and asked questions. Then I met with the COO and was interviewed by him. They all mostly just want to make sure that you are a good fit for the position. It seemed like the position needed a great amount of technical aptitude to handle accounts credit card transaction questions. Also, you will be analyzing data and excel sheets. I enjoyed my experience and everyone I met with was very pleasant. I really like the atmosphere at Braintree and the relaxed work environment. You can also tell that there is a huge sense of teamwork and encouragement amongst all the employees.

Of all the interview processes I completed from start to finish in the month of August (which was about 8 including Braintree), Braintree's took the longest and was by far the most convoluted and confusing. I started most of my interview processes later than I did with Braintree and completed them earlier, and of the ones that required personality or skills assessments, similar to Braintree, I was only asked to prove my ability once, whereas Braintree had a take-home Excel test, a Wonderlic test, an in-person Excel test, and a credit card processing knowledge test. Truthfully, the many assessments you're required to take by Braintree for what Glassdoor seems to confirm is a relatively entry-level role is a major turn-off, especially because I would have been entering the company as someone with multiple years of professional experience and is only "behind" because I'm making a career change. My recommendation to Braintree is to simplify the process and exhibit more trust in the abilities of your candidates. You're going to lose out on great people either because they're snatched up by another employer who was quicker to act or because candidates are turned off by the fact that you don't trust them to speak to their abilities truthfully.