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      Service Desk Manager Interview

      30 Mar 2019
      Anonymous interview candidate
      Santa Monica, CA
      No offer
      Negative experience
      Easy interview

      Application

      I applied through other source. The process took 5 days. I interviewed at ByteDance (Santa Monica, CA) in Mar 2019

      Interview

      I was contacted by a recruiter that found my profile on LinkedIn. Per the recruiter HR and Managemt had reviewed my profile and thought I would be a good match for what they were looking for. So they setup a video interview with another Service Desk Manager.

      Interview questions [1]

      Question 1

      After multiple questions around basic service desk questions e.g., What are the positives and negatives of ITIL? What are KPI's etc. I could tell when I first joined the video the facial expressions of the Manager already said to me he was no interested and then asked me if I spoke Chinese. I said no, was this mandatory? He replied in a snippet voice ..well yes, this is a Chinese company. I said well your company reached out to me and per the email, your HR and management reviewed my profile and thought I was a fit. If having to know Chinese was mandatory, why waste put time then? It's pretty sad to see that you cannot get into leadership unless you speak Chinese I guess? Pretty sad for those that want to progress but can't if they don't know Chinese...at least per this Manager.
      Answer question
      2