I applied online. The process took 2 days. I interviewed at CarMax in Oct 2011
Interview
I actually applied in 2010 and didn't hear anything so I applied again in October 2011. This time I got a phone call for an interview. I wish I had never gone to it. First, I spent well over an hour applying online and then get there and basically have to reapply by sitting at a computer and answering the same exact questions I answered in the online application. This was after waiting in the lobby for 45 minutes. Then I wait another hour or so on the manager. He was probably the most arrogant, condescending person I have ever come across. First, he asked me if I saw the football game the night before. When I told him I don't really watch football, he seemed like he was offended. When I asked him to clarify a question, he laughed at me. He said they have a system for selling and salesman who don't follow the system will be, as he put it, "managed". He said they'd let me know in about a week or so but it was obvious he couldn't get me out of the office fast enough.Three days later, I got the rejection letter. It was mailed out that same day. It doesn't matter though because I would not have taken the position even if it were offered to me.
About a 15-20 minute phone interview. Basic questions like past job experience, are you comfortable with customer service? If they like you, you move on to an in person interview. A scripted interview with one of the sales managers asking open ended questions on why you would be a good candidate, if you have sales experience, & that you understand it is a 100% commission position. You will then complete a sales exercise on the lot, where you complete a brief walkaround of a vehicle & present some obvious features & benefits of the vehicle. If you get passed that, you meet the General Manager where he/she will be the final decision. He asked repetitive questions the sales managers did & then asked specific questions like "Describe a time you sold a product, what was the determining factor that resulted in the customer buying that product?"
Interview questions [1]
Question 1
What means the most to you? Money, opportunity, recognition or integrity?
Easy-going and interviewee friendly. Looks to bring out opportunity for growth for the interviewee. Begins with a screening call by the manager, goes to an in-person interview with the manager where specific sales questions are asked, and then concludes with a final interview with the LGM to assess fit.
Interview questions [1]
Question 1
Demonstrate a cohesive sales routine to a potential customer.
3 interviews, situational, role play, final with GM. Basic sales experience and mostly conversational. Fairly easy interview and entry level; they may give you objections but will give you the right answer in the end
Interview questions [1]
Question 1
What is the first part of a customer interaction after the introduction?