I applied online. The process took 1 week. I interviewed at CarMax (Sacramento, CA) in Jan 2020
Interview
I had a quick phone interview with the HR and it was successful. Then the HR scheduled a in person interview with two managers for next week. The manager that I met face to face was very friendly and personable. The interview entailed STAR questions so make sure you prepare yourself with lots of stories from your previous or current job, After the STAR interview you will then prepare yourself with a mock interview with the same manager and another manager who will play the role of a customer. I thought I did well for the role playing but not sure if it was good enough. Here's a tip: don't focus much on the vehicle but focus more on the client by building a rapport and ask lots of open ended questions.... just be personable. After the role play the first manager shook my hand and said they will contact me in a few days... blah. Here's the thing, in Auto industry if the managers like you then on that same day of the interview you are pretty much hired. You will then speak with the GM and fill out some paper works. However, if the manager shake your hand and say they will contact you in a few day... then you should pretty much start searching for another job.
Interview questions [1]
Question 1
Give me a time when you went above and beyond for a client. How was the end result.
Short phone screen, then was asked to the location for an in person interview. Asked 8-10 behavioral interview questions and then was asked to show the managers a car like they were the customer.
Interview questions [1]
Question 1
Tell me about a time you were able to help someone make an informed decision
Website provides personality test/profile. After you complete that you are invited to a phone interview with a recruiter. They will schedule an interview to the site. Interview with Manager and then GM, visit the lot and showcase professionalism and sales abilities
After doing a lengthy personality assessment online, I did a phone interview. The phone interview went well and I was invited for an in-person interview.
At the in-person interview, I had an extensive conversation with the sales manager, David. I thought it went really well. After that, I met with two other salespeople and we did a role-playing session where I greeted one of them and gave him an overview of a car on the lot.
After that, they said I'd get an answer in the next few days. I never did. While it's obvious that I didn't get the role, Carmax lacked the professionalism to at least send me an email letting me know that I had not made the cut.
Due to this experience, I will not be shopping Carmax the next time I need a new vehicle.
Interview questions [1]
Question 1
What questions would you ask a prospective customer?