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      CarMax

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      Customer Service Associate Interview

      24 Apr 2023
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Easy interview

      Application

      I interviewed at CarMax

      Interview

      easy interview process, talk about accomplishments and then fake sell a car to an employee. Took about an hour to do. Thorough and changing interview questions in each interview. two people interview you at once.

      Interview questions [1]

      Question 1

      What was a time you had to take responsibility for something not working out.
      Answer question

      Other Customer Service Associate interview reviews for CarMax

      Customer Service Associate Interview

      7 Feb 2022
      Anonymous employee
      Washington, DC
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 1+ week. I interviewed at CarMax (Washington, DC) in Jan 2022

      Interview

      It was a video interview. She asked me about 15 questions. Most of them involved recounting a specific circumstance in my previous jobs. She wasn't particularly friendly, but not overly cold either.

      Interview questions [1]

      Question 1

      Name a time you had to deal with something you weren't equipped for.
      Answer question

      Customer Service Associate Interview

      8 Sept 2021
      Anonymous employee
      Phoenix, AZ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at CarMax (Phoenix, AZ) in Sept 2021

      Interview

      Filled out application and took 2 pretty long assessments. Got an email the next day wanting to set up phone interview. Phone interview took about 20 minutes, they got to know me and asked 1 tell me a time question Did a 40 minute video interview a few days later based on all tell me a time questions. Waited 3-5 days for an answer

      Interview questions [1]

      Question 1

      Tell me a time that you had a rude customer that would not let you speak..: how did you deal with it?
      Answer question