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      Customer Service Manager (CSM) Interview

      6 Mar 2023
      Anonymous interview candidate
      No offer
      Positive experience

      Other Customer Service Manager (CSM) interview reviews for Checkout.com

      Customer Service Manager (CSM) Interview

      11 Jan 2021
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at Checkout.com in Dec 2020

      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Checkout.com in Mar 2022

      Interview

      Very straightforward. Three 30 minute interviews and then a follow up with the line manager. Some in depth questions about how you interact with others, how you sell, etc but overall pretty vanilla.

      Interview questions [1]

      Question 1

      What payment products have you sold? How do you lead people? What makes you tick?
      Answer question

      Interview

      Been contacted for a first interview from a junior HR, process went smoothly. I then met the manager and everything went great (very good feeling, he was great), he sent me an email to thank me for the great interview. They sent me an offer and I got in touch to ask some question about it but they disappeared completely. No news since.

      Interview questions [1]

      Question 1

      My experience / Knowledge of the market
      Answer question
      1
      avatar
      Checkout.com response
      5y
      Hi, Thanks for sharing your feedback. We have checked what might have happened here with our People Acquisition team, who mentioned that no offers have yet been made for this role and they have no pending questions from candidates. We take this sort of feedback very seriously, as it is really important to the Acquisition team that every candidate is kept informed throughout the whole process. If you would be happy to add any additional context to your comments, please share them with people.culture@checkout.com and we can investigate this further with the team. Thank you, The People Team