I applied online. The process took 1 week. I interviewed at Chewy (Dallas, TX) in May 2018
Interview
Applied online, received a phone interview with a hiring manager from Florida, she was very friendly and said I was a great fit, she set up a face to face interview for a Thursday at a new building in Dallas Tx, I was so excited! I studied the night before, I drove and arrived 15min early. Went through the main security entrance and they checked my ID, I let the officer know I had an interview with Chewy and he directed me to the elevators. As I arrived I was greeted and asked to sign in, then this Asian young man wearing a dumb cowboy hat sat me down and asked me some very quick questions and let me know I still had to complete a typing test and answer about 10 questions regarding customer service and navigating their website.
Interview questions [2]
Question 1
A customer calls and wants to cancel his monthly membership with chewy, he sais Fedex left the package in the middle of the driveway and he is handicap. What would you do?
A customer called and was upset because his dress shirt he ordered had came and it was damaged, what would you do ?
(The closest fulfillment facility is 1000 miles away, the customer needs it for a wedding the next day, and you can do anything to help this customer)
Very unorganized and unprofessional. For the amount they’re severely underpaying people, they should be honored that anyone bothered to apply. One of the worst interview experiences I’ve ever had, even in this job market. Will do everything they can to lowball you.
I applied online. I interviewed at Chewy (Dallas, TX) in Oct 2025
Interview
OTP interview. Smooth process overall, but the interviewer was somewhat rude/short. I decided to pass up on the job due to the interview experience. I was honestly surprised that I was offered a job based on the initial interaction.
Interview questions [1]
Question 1
They are interested in applicants with extensive experience.
I was sent an email stating they wanted to move forward and would receive an assessment in a different email. The assessment never came. I reached out to a contact there, and a few hours later, I got a generic rejection email. I guess this is a blessing in disguise, as they didn't even bother to explain their disorganized process, and why they sent the want to move forward email in the first place. Hiring doesn't seem to know what they are doing.