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      Chewy

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      Account Manager Interview

      7 Jan 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Chewy in Nov 2024

      Interview

      The interview process took about 2 months. The first round was a phone screen, 2nd was with the hiring manager, 3rd was with a senior AM, then the "virtual loop" which was 3 interviews with various team members (45 mins each) and a wrap up for 15 mins with the recruiter - for me this spanned multiple days but I assume you could do this all in one day. To be honest the interview process was intense and grueling, everyone was really nice but unfortunately asked the same questions multiple times (tell me about your favorite customer/best customer and how you developed that, tell me about your most difficult customer and how you created a positive relationship, tell me about a time you had to de-escalate a customer and how you overcame that, tell me about a time you didn't agree with feedback and how you took that) and it didn't give me an opportunity to really dive into my experience. Also the repeated questions are pointing to escalated customers, escalated experiences, and professional differences between coworkers/managers and made me feel like these must be common situations on the team and with customers and that was a bit of a red flag for me. The other questions weren't very strategic, very customer relationship focused rather than strategic insights and business acumen focused. Not sure if this was intentional but it got to making me feel like the interviewers were not as sophisticated at interviewing as the process was, so it was kind of a mismatch there. At the end of the day if you're not unemployed I'm not sure how you'd be able to do these interviews - very time consuming and not for any tangible reason other than to hear multiple examples of the same question from different work experiences...its 2025 and it's rough out there, give people a break.

      Interview questions [3]

      Question 1

      Tell me about your best customer relationship and how you developed that?
      Answer question

      Question 2

      Tell me about your most challenging customer relationship and how you overcame that?
      Answer question

      Question 3

      Tell me about a time you had an escalated customer and how you de-escalated them?
      Answer question
      1

      Other Account Manager interview reviews for Chewy

      Customer Service Representative Interview

      16 Apr 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Chewy

      Interview

      Very unorganized and unprofessional. For the amount they’re severely underpaying people, they should be honored that anyone bothered to apply. One of the worst interview experiences I’ve ever had, even in this job market. Will do everything they can to lowball you.

      Customer Service Representative Interview

      15 Oct 2025
      Anonymous interview candidate
      Dallas, TX
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Chewy (Dallas, TX) in Oct 2025

      Interview

      OTP interview. Smooth process overall, but the interviewer was somewhat rude/short. I decided to pass up on the job due to the interview experience. I was honestly surprised that I was offered a job based on the initial interaction.

      Interview questions [1]

      Question 1

      They are interested in applicants with extensive experience.
      Answer question
      1

      Customer Service Representative Interview

      4 Sept 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Chewy

      Interview

      I was sent an email stating they wanted to move forward and would receive an assessment in a different email. The assessment never came. I reached out to a contact there, and a few hours later, I got a generic rejection email. I guess this is a blessing in disguise, as they didn't even bother to explain their disorganized process, and why they sent the want to move forward email in the first place. Hiring doesn't seem to know what they are doing.
      3