I applied online. The process took 2 weeks. I interviewed at Clerk Chat (San Francisco, CA) in Nov 2024
Interview
The interview process was great! I had clear and precise instructions from the beginning. When I asked for feedback I received it and everyone I had met was extremely welcoming.
Interview questions [1]
Question 1
They asked to describe qualities of myself which would make me a good fit for the position as well as the company.
I applied through other source. The process took 2 weeks. I interviewed at Clerk Chat in Jan 2025
Interview
The process was simple and laid out nicely. Recruiter. Live coding. Talk with other engineers and possibly CEO chat. The live coding portion was a todo app with local storage. I thought I did well because the interviewer proclaimed that a lot of senior engineers couldn't even do the challenge. Unfortunately, it was on Coderbyte or coderpad, either way, it didn't really have any errors, linting -- it just wasn't indicative of a real world environment. Passed the test, explained my reasoning -- all of that.
A week goes by. Nothing.
I gently sent them a friendly reminder and 3 hours later, I get an rejection email that you'd expect from a bot sending rejections so I ask them if this was really real? It just seemed so impersonal and the whole processed was really awkward.
I finally get an email back from HR saying your standard "after careful consideration" and they are "unable to provide feedback."
This is laughably bad. I had to remind them, they seem to have forgotten about me and then explicitly say are unable to provide feedback.
Bullet dodged it seemed like. Yikes.
Thank you for sharing your feedback about your interview experience at Clerk Chat. We strive to provide a great candidate experience, and it's clear that we fell short here. We are working with our team to create a faster feedback loop and update candidates faster. Thanks again for your feedback and we wish you the best going forward.
Ultimately disappointed with my experience interviewing here. I had an initial phone screen then was asked to go into the office in person somewhat last minute. They offered to do it over zoom as well but I figured it would be best to go in since that is what they had requested.
The in-person was scheduled for 30 minutes but that wasn't anywhere close to enough time. They did not have a set agenda and it felt more like an interrogation than an interview if I am being honest. The lack of structure made it hard to understand what they were asking, and without a demo of the product I didn't have much to go off of other than the research I had done online. I could tell immediately when something I said did not land given the reaction. What they’re looking for is a CS Director who can write playbooks and establish the entire team from the ground up as well as manage a full size book of their own. What they’re advertising is a traditional CSM role, with a salary to match.
Upon leaving, ceo introduced me to the *entire* office and said they would like me to come back the following week for a demo. I was surprised when someone (not ceo) emailed me to tell me they 'decided to go in a different direction' when he had verbally asked me to continue the conversation. The email contained spelling errors and was clearly written in haste. Something they might want to double check moving forward, especially when candidates have already invested a few hours of their time.
They also require 5 days a week in the office at the WeWork that seemed quite small.
Interview questions [1]
Question 1
How would you rank your interest in us compared to other companies you’re talking to?
We appreciate your candid feedback about your experience interviewing with us and we apologize for falling short of expectations. As a fast-paced startup, we’re always learning and adapting, and will take your feedback into actionable steps to improve our candidate communication. We wish you the best of luck.