I was contacted within a day or two after applying online. The interview was long, they asked many repetitive questions about past experiences and customer service. It lasted almost an hour. The interviewers (2) were great, dealing with the new structure of the interview process, but I was never notified of having reached the next level or not. Even if it's bad news, it's nice to get notice. If you do make it to the next step, you do interview with two more people, and possibly two more after that.