I applied online. The process took 6 weeks. I interviewed at Continental Currency Exchange (Markham, ON) in Sept 2023
Interview
HR will send you an email to schedule a phone interview which took about 20 mins for mine. If being selected, you can expect to be contacted to move to the next round within a week. She speaks quite fast and typing down your answers when you speak. It’s important to get yourself prepared.
Interview questions [1]
Question 1
How do you feel about management feedback?
Have you ever used our service/product?
What’s your availability?
What do you know about our company?
Are you currently working?
What kind of working environment do you prefer?
Any customer service working experience?
What makes you interested in applying for this job?
Do you have questions for me?
I applied online. The process took 2 weeks. I interviewed at Continental Currency Exchange (Toronto, ON) in Jan 2015
Interview
Relatively simple and general questions. They may ask you your knowledge about the company and the different currencies and services they offer. They could also give you some scenario questions. As long as you wear professional attire and do your research, you'll be fine.
Interview questions [1]
Question 1
Name a time you went above and beyond for a customer.
Name a time you and a co-worker didn't get along and how did you resolve it?
What do you do if you catch a co-worker stealing?
How would you handle an angry customer?
Have you ever made a mistake at work?
Do you understand how the market rates work?
What are some of your strong qualities?
Why do you believe you will be a good fit here?
Do you have any questions for me?
I applied online. The process took 5 days. I interviewed at Continental Currency Exchange (Burlington, ON) in Mar 2012
Interview
phone interview followed by an in person interview. Fairly easy behavioural questions. Got an offer a couple dyes after interview and then they train you. dress appropriately and answer truthfully and you will be fine.