You may have one or two interviews depending on availability of managers. Very specific questions are asked about customer service. Be prepared to think quickly and answer the questions asked, clearly and precisely.

applied online and was called in for an interview, set down in the office and had a one-on-one with one of the managers. Really professional and to the point on what they were looking for to fill the position. Answered all questions and gave my history, then was asked when I could start. The rest is history....