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      Customer Success Manager Interview

      25 Jul 2024
      Anonymous interview candidate
      Sydney
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Datadog (Sydney) in Jul 2024

      Interview

      I interviewed for a Customer Success role at Datadog, and the experience was very disappointing. The recruiter kept rescheduling the interview and asked for my availability in a different time zone than the one relevant to the role. During the prescreen, the recruiter switched off the camera, which felt unusual but might have been to avoid bias. The interview covered standard questions about my interest in Datadog and my background, but the recruiter seemed disengaged and inattentive. At the end, I was asked about my salary expectations and received a surprisingly low offer, considering the company's industry. The recruiter mentioned the company's benefits but only spoke about stock options and being sent to NYC for training, which didn’t feel like a benefit to me. There was no mention of health insurance or PTO. The recruiter also had little information about the team structure or dynamics. When asked about other companies I was interviewing with, I was unexpectedly asked which role I preferred, which felt unprofessional. I was offered a next-round interview with the hiring manager but declined. The experience made me question the company's values and commitment to building a strong office culture. It felt more like I was being recruited for a sales role in a call centre than for a position at a company reputed to be a "Best Place to Work." I withdrew from the process, disappointed by the overall experience.

      Interview questions [3]

      Question 1

      What do you know about Datadog?
      Answer question

      Question 2

      Can you tell us about yourself?
      Answer question

      Question 3

      Why do you want this role?
      Answer question
      3

      Other Customer Success Manager interview reviews for Datadog

      Manager, Customer Success Interview

      3 Jun 2026
      Anonymous interview candidate
      Singapore
      No offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. I interviewed at Datadog (Singapore) in Apr 2026

      Interview

      Was initially approached by the recruiter directly. The conversation was standard with standard questions, however it appeared that the questions were not relevant to my experience and the recruiter seemed irate at questions asked and had an overall condescending demeanour.

      Interview questions [1]

      Question 1

      Describe how you prioritise your customers.
      Answer question

      Manager, Customer Success Interview

      17 Nov 2025
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      Neutral experience
      Easy interview

      Application

      I interviewed at Datadog (Dublin, Dublin)

      Interview

      Recruiter was late. Just a prescreen call. Did not progress passed this point as there were stronger candidates in the pipeline. She was pretty unresponsive and seem unorganized about the whole thing.

      Interview questions [1]

      Question 1

      Experience with renewals. CS org.
      Answer question

      Customer Success Manager Interview

      9 Oct 2025
      Anonymous interview candidate
      Denver, CO
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Datadog (Denver, CO)

      Interview

      Normal process. I interviewed for 3 different positions within a year. Made it to the final round for 2 of them but did not get an offer. It was good practice for interviewing.

      Interview questions [1]

      Question 1

      Tell me about a time you failed
      Answer question