I applied through an employee referral. The process took 2 weeks. I interviewed at Definity (Kitchener, ON) in Dec 2016
Interview
Phone interview and typing test followed by an in person interview with an HR representative and a team lead about a week later. Typical structured questions followed by behavioural questions. The behavioural questions were to do with their core values so make sure to prepare some examples how well you work with others, how you deal with conflict, criticism, ethical behaviour at work.
Interview questions [4]
Question 1
Last time you had a strained relationship with a colleague and how did you handle it?
I applied online. The process took 2 weeks. I interviewed at Definity (Toronto, ON) in Sept 2025
Interview
Virtual interview, 5-6 questions. Can re-record the answers and proceed to next question, they declare to use AI with this screening.
Why Definity? What is customer service? Received email for stage 1 interview within 1-3 weeks
I applied online. The process took 4 weeks. I interviewed at Definity
Interview
I was invited for a phone screening interview with an HR representative and then a Microsoft Teams interview with two regional leaders. It was a typical interview where questions were mostly about character and soft skills.
I applied online. I interviewed at Definity (Toronto, ON)
Interview
Very easy interview. Basic textbook style questions, more about character and soft skills than anything else. No odd ball or hard questions. Everything was written down in front of you as you had the interview.