Had a phone interview last week. Applied in October. Was invited to F2F and will go for that on February 13.
What would u do if toddler was running up and down isle
What would u do if an intoxicated person wants a drink
What would u do if child was sleeping on floor and parents were asleep
What did u do to persuade someone
There were at least 6 - 8 questions and it took about 30 minutes.
They called me back within 48 hours with offer to come to F2F
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It was very nerve racking so I would look online and kinda have an idea of how you would answer so you won’t feel unprepared . Star method is very important and try to look confident and polished.
I applied in-person. I interviewed at Delta Air Lines (Atlanta, GA)
Interview
it went really smooth and was a great experience. they really made me feel at home and I hope to get a call back soon. the questions were focused on customer service and brand identity.
Interview questions [1]
Question 1
tell us about a time you had to deal with a difficult coworker?