I applied online. The process took 1+ week. I interviewed at Delta Air Lines (Atlanta, GA) in Mar 2014
Interview
I applied online and was called the next day to do a 2 part phone interview
2 days later I was emailed to complete a video interview( 3questions,very easy)
1 day after I was called to schedule a f2f a week later
From application to call for f2f it was about 6 days
Once you arrive at the facility make sure that you dress professional and are on time. Speak to literally everyone because 1 hr person & 1 Fa will be your interviewers. We had different groups,A,B,C, and anyone from any group can get hired. We had to watch videos on training as well as discussions on FA schedules. We had to do a jump seat test ( to make sure you can fit in the seat) as well as a reach test to grab the emergency equipment. And there was the interview, 6 questions (please make sure you understand the STAR format) and had to make a PA announcement. Everyone's questions are different so have plenty of customer service scenarios you have experienced so that you can use them for different kinds of questions. At the end they call the names of those who are to stay behind and be hired, my group had 18 chosen & I was lucky enough to be one of them.
My main advice would to be stay true to yourself and practice interviewing. This process made me realize no matter how personable you are or even if you could do the job great, if you can not interview then none of that really matters. Do not ramble on and have the interviewers wondering what is the point of your story or worse, how does this answer the question that you were asked. So I say again, please practice interviewing.
Interview questions [1]
Question 1
Name a time you had an issue with management,how did you handle it?
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
I applied online. I interviewed at Delta Air Lines
Interview
(odvi)For the ODVI they give you an unlimited amount of time to prepare before hitting record. Not sure if the camera is still capturing you while you are preparing for the question even though you didn’t hit record so be mindful of that
Interview questions [1]
Question 1
Please describe a time a change at work impacted your daily routine. Describe the steps you took to adapt as well as the outcome of those steps.
It was very nerve racking so I would look online and kinda have an idea of how you would answer so you won’t feel unprepared . Star method is very important and try to look confident and polished.