I applied through an employee referral. The process took 6 weeks. I interviewed at Delta Air Lines in Oct 2014
Interview
I had my f2f in October 2014. You are broken up in to groups, and then herded into a large room with about 50 interviewees plus a LOT of employees. It is a little overwhelming, but everyone is nice. The interview has four separate parts. 1.One on one (two on one actually) where you are asked STAR questions. 2. Reach test (they basically see how high you can reach and discreetly check you for tattoos) 3.Fireside chat: low-key, everyone gets two questions from a deck of cards, you stand and answer. No biggie. 4.An informational session where you get up and introduce yourself.
These four parts could be in any order depending on your group.
Be well rested and be prepared to talk A LOT. It was fun, as far as interviews go.
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!
Interview questions [1]
Question 1
Tell me of a time you had to deal with a difficult customer
(Tip -remember your work ethic and history)
and why you want to become a Delta Flight Attendant.
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?