I applied online. The process took 3 weeks. I interviewed at Delta Air Lines (Los Angeles, CA) in May 2015
Interview
I applied online. One week later I got an email saying I was chosen for the video interview. I completed that and then one week after that I got a link for a f2f interview. Both f2f and video interviews had standard customer service/behavioral questions that you can find here and get well prepared. The worst part of the whole process was come to LAX for a f2f interview only to find out they were not hiring CS Agents but Early Valets. WTF?! Not one time in 3 weeks had anyone mentioned that they were actually hiring for a different position. They explained it like this - since they have no description yet for the Early valet position, they simply post whatever. So they make you fill the application, go thru the video interview, make you come to an actual interview only to tell you the news over there. The stupid moron who came up with this f-ing idea needs to be fired! VERY DISAPPOINTED WITH DELTA - such a waste of time and effort
Interview questions [1]
Question 1
Describe a situation when you had to deal with a angry customer? Answer in STAR
I applied online. The process took 2 months. I interviewed at Delta Air Lines (Cincinnati, OH)
Interview
2 steps: a video record interview where you get to record yourself answering questions and an in person interview at the airport where you will be working. Post Covid it was done as a group interview but each individual get to present themself.
I applied online. The process took 5 months. I interviewed at Delta Air Lines (Austin, TX) in Sept 2019
Interview
Applied for CSA position in May 2019. Got a email and phone call about job Interview in September 2019. Went to interview, got the job offer the same day contingent on Drug test, background screening, fingerprinting and Physical Test. 3 weeks later got a email that everything cleared and a start date. The process from the time I applied until when someone cintacted me for an interview was 4 months
Applied 05/2019
Interviewed 09/19
Background Check took 3 weeks which they tell you
Start Date 10/19
Interview questions [1]
Question 1
Q: Describe a time at your previous employer where you had to work in a difficult situation.
Q:Give an example of a time where you were in a high stress or high pressure situation. What was the situation? What actions did you take and what were the results?
Q:Name a time a co worker was no holding up to brand standards. What did you do & how did you handle it
Q:Name a time you had to work in a challenging team environment?
I applied online. I interviewed at Delta Air Lines (Fayetteville, NC) in Mar 2019
Interview
Multiple phases; initial step was by webcam via app called HireVue. There was a five question interview. Questions are recorded and can be deleted and re-recorded as many times as you would like.