I applied online. The process took 4 weeks. I interviewed at Delta Air Lines (Atlanta, GA) in Nov 2010
Interview
Filled out three LENGTHY online forms, including a personality test, IQ test, and the long background check/application. Had to list the past decade's worth of information, which can be tedious if you went to multiple schools, lived in various locations.
Received a phone interview and thought it went well, until I received an email a month later telling me they weren't going to go forward.
Interview questions [2]
Question 1
It was difficult because of the tedious forms I had to fill out
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
I applied online. I interviewed at Delta Air Lines
Interview
(odvi)For the ODVI they give you an unlimited amount of time to prepare before hitting record. Not sure if the camera is still capturing you while you are preparing for the question even though you didn’t hit record so be mindful of that
Interview questions [1]
Question 1
Please describe a time a change at work impacted your daily routine. Describe the steps you took to adapt as well as the outcome of those steps.
It was very nerve racking so I would look online and kinda have an idea of how you would answer so you won’t feel unprepared . Star method is very important and try to look confident and polished.